A Conversation about the New Frontier of Workplace Emotional Surveillance

This research examines the rise of emotional surveillance, where businesses use artificial intelligence to analyze employee moods, facial expressions, and vocal tones in real time. While proponents claim these tools boost productivity and mental health, the research highlights significant risks, including algorithmic bias, the erosion of workplace privacy, and psychological stress. The research suggests that the scientific basis for detecting internal feelings through outward signals is often flawed and can lead to discriminatory outcomes. To address these concerns, the article proposes a framework based on transparency, employee participation in technology governance, and ethical oversight. Ultimately, the research argues that fostering trust and autonomy is a more effective management strategy than implementing invasive tracking systems. Building a humane work culture proves more sustainable for long-term success than relying on controversial surveillance technologies.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.