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Building and Maintaining Trust (Part 1)

EPISODE · Mar 11, 2025 · 31 MIN

Building and Maintaining Trust (Part 1)

from Leaders & Futures · host Dr. Jose LugoSantiago and Ret. Chief Bob Vasquez

Chief and Dr Lugo discuss the importance of trust in organizations, emphasizing the need for a leader to be trustworthy and highlighting examples of trust in everyday situations. They also explore the relationship between quality, trust, and competence in the workplace, with Chief expressing concern about the quality of tools provided and Dr Lugo emphasizing the role of motivation, technical skills, and resources in leadership. The conversation concludes with a discussion on the impact of competence on brand reputation and customer satisfaction.

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Building and Maintaining Trust (Part 1)

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