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Call Center (19c3)

EPISODE · Jan 1, 2002 · 1H 2M

Call Center (19c3)

from Chaos Computer Club - archive feed (high quality)

Über den Aufbau, die Funktion und die Auswirkungen von Callcentern und anderen modernen Formen der Kundengewinnung und -haltung gibt es häufig Unsicherheiten, Desintereresse und Unwissen. Der Vortrag stellt auf der Basis aktueller Untersuchungen und eigenen Erfahrungen die Funktionen, Wirkungsweisen und ökonomischen Triebkräfte hinter dem Trend den Kunden immer und überall zu erreichen dar. Weiterhin werden Hinweise zum artgerechten Umgang mit Callcentern gegeben, sowohl aus der Perspektive des Kunden als auch der des Callcenter-Mitarbeiters. about this event: http://www.ccc.de/congress/2002/fahrplan/event/409.en.html

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Call Center (19c3)

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