Closed Mouths Don't Get Fed: Use Metrics To Tell The Story Of The Legal Department With Kathy Zhu, CEO And Co-Founder Of Streamline AI [E80]

Feeling like you're never going to get resources to support your legal function? Kathy Zhu has been there. Facing an endless demand for her time and limited resources to meet the business need at DoorDash, Kathy as head of Commercial Contracting, built relationships with her key customers and a process to help her team manage and communicate priorities within the company. She was so successful in showing her team's value (and their resource needs), her clients actually donated their own headcount to the legal department so she could serve them better. Seeing the value of process, tools and relationships, Kathy and her co-founder built a tool (Streamline AI) to help in-house legal departments manage their workload and generate metrics to make the case for more resources. In this episode, Kathy shares how she managed "the bottomless pit of need" using Google forms as a bush fix before Streamline AI was born. She shares:Why transparency and vulnerability are a superpower for building relationships with your key clientsHow using metrics can help you "speak CFO" and tell the story of your legal departmentWhy understanding the stage of the company and what's needed can help lawyers deliver better services