Designing The Bespoke Experience with Ryan Ogden and Jim Walberg (Part 2)

Topics covered and questions you’ll uncover during this episode:How to identify and produce “moments that matter” in your clients’ experience with youRecognizing the difference between telling someone you’re an expert and actually demonstrating you’re an expertWhy clients shouldn’t be privy to all the behind-the-scenes happenings that take place when buying or selling a homeBalancing boundaries and empathy when you’re involved with luxury real estate transactionsThe importance of solving problems before bringing them to the attention of your clientsWhy it pays to not burden your clients with unnecessary stressResources mentioned within the episode:REAL MarketingCustomer Experience Template DownloadThe Institute for Luxury Home Marketing