Beyond Completion Rates: Designing Learning That Actually Changes Behavior

On this episode of NovoEDTalks, Melissa sits down with David Posluszny to explore what it takes to build learning experiences that truly drive behavior change and business impact in today’s rapidly evolving workplace. David shares how Air Products is approaching leadership development, workforce capability building, AI adoption, and skills development while balancing the realities of lean teams, operational pressure, and accelerating change. The conversation dives into experiential learning, measurable business outcomes, ethical AI implementation, and why learning leaders must stay deeply connected to organizational strategy to remain effective.