Ep. 86 - The AI System One IDD CEO Is Already Using w/ G.N. Janes

Most conversations about AI in human services stop at "it's coming." This one is about what's already here.G.N. Janes, CEO of Valley Community Services, has spent a decade building a data-driven retention system for frontline supervisors and DSPs. We go deep on what happens when artificial intelligence enters that system — how agentic AI works, what it actually looks like when a model flags a struggling supervisor, and critically, what a human does next.G.N. also gets honest about what he'd do differently: starting with data governance, eliminating data silos, and making sure the right people have access to the right information before you build anything else. And he closes with something worth writing down — the difference between managing by vibes and managing by data, and why the IDD sector can't afford to keep doing the former.Whether you're AI-curious or AI-skeptical, this episode will change how you think about what's possible at the frontline supervisor level.🔗 Learn more about Valley Community Services: valleycommunityservices.orgTIMESTAMPS00:00 – When the machine says you're going to struggle01:17 – What Part 2 is about (and why you can start here)02:45 – How AI is plugging into the existing dashboard04:33 – Agentic AI vs. ChatGPT: what's the difference?08:35 – What actually happens when the AI flags a supervisor11:22 – Could other IDD orgs access this system someday?12:47 – Why the IDD sector is still collaborative (and what could end that)15:02 – The honest first conversation: start with data governance17:13 – The data siloing problem nobody talks about19:37 – Billboard question: "But did it help a DSP?"22:18 – What G.N. would tell his younger selfSend us Fan MailQuick Question:Do your frontline supervisors sometimes unintentionally contribute to staff turnover? It happens so easily because... Most supervisors were never trained to lead.  Get The 7 Quiet Danger Signs Your Supervisors Are Burning Out Their Teams and learn how high-retention agencies spot — and fix — these issues fast. https://iddleader.com/burnout