Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen

https://thebookvoice.com/podcasts/2/audible/175813 to listen full audiobooks. Title: Difficult Conversations Author: Douglas Stone, Bruce Patton, Sheila Heen Narrator: Douglas Stone, Bruce Patton, Sheila Heen Format: mp3 Length: 5 hrs and 40 mins Release date: 07-27-00 Ratings: 4.5 out of 5 stars, 2,512 ratings Genres: Conflict Resolution Publisher's Summary: Difficult Conversations teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations.