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Digital transformation and the pursuit of customer centricity: Lessons from the frontline - Interview with Martijn Gribnau of Genworth Financial

EPISODE · Nov 26, 2019 · 25 MIN

Digital transformation and the pursuit of customer centricity: Lessons from the frontline - Interview with Martijn Gribnau of Genworth Financial

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Digital transformation and the pursuit of customer centricity: Lessons from the frontline - Interview with Martijn Gribnau, Chief Transformation Officer, at Genworth Financial, an S&P 400 insurance company that is focused on providing long term care insurance, life insurance, annuity retirement solutions and more. I spoke to Martijn at Pegaworld, Pegasystems’ customer event in Las Vegas in early June, where we talked about digital transformation, the pursuit of simplicity, customer centricity and leadership behaviour.

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Digital transformation and the pursuit of customer centricity: Lessons from the frontline - Interview with Martijn Gribnau of Genworth Financial

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