Ep 138: Kayleigh Fazan on Revolutionizing Global Retail

Send us Fan MailMeet Kayleigh Fazan, the visionary founder of The International Retail Academy, a pioneering force in the global retail industry. With an unwavering commitment to elevating customer experiences, Kayleigh has championed a transformative ‘bottom-up’ approach, fostering a new era of excellence in the world of retail.For over 15 years, Kayleigh has been on a mission to empower shopfloor teams within global retail brands, equipping them with the essential soft skills needed to excel in an ever-evolving marketplace. A renowned expert in retail leadership, Kayleigh has led countless brands on a journey towards customer-centric success, arming them with the tools to create meaningful connections with their clientele.Hit play to listen to her roaring success of a story! [03:23s] Her journey into retail[10:02s] Exploring the global landscape of retail[15:47s] “Don’t lose touch with the shop floor ever!”[28:49s] Starting her entrepreneurial journey[37:39s] Return of the retail stores post COVID [51:16s] RWL Read ‘The Culture Map’ by Erin Meyer and ‘Uplifting Service’ by Ron Kaufman; Tony Robbins’ podcastMore about Kayleigh’s work at The International Retail Academy Connect with Kayleigh on LinkedIn Connect with Vinay on X (formerly Twitter) and LinkedIn What did you think about this episode? What would you like to hear more about? Or simply, write in and say hello! [email protected] to us on your favorite platforms – Google Podcasts, Apple Podcasts, Spotify, Overcast, Tune In Alexa, Amazon Music, Pandora, TuneIn + Alexa, Stitcher, Jio Saavn and more.  This podcast is sponsored by C2C-OD, your Organizational Development consulting partner ‘Bringing People and Strategy Together’. Follow @c2cod on Twitter, LinkedIn, Instagram, Facebook