Ep 26 | Jordan Wyner

Episode 26 of the Mastering CS: Candid Leader Insights podcast, hosted by Custify | Customer Success, titled "Ep 26 | Jordan Wyner" was published on November 21, 2024 and runs 29 minutes.

November 21, 2024 ·29m · Mastering CS: Candid Leader Insights

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Summary

In our new episode we discuss with Jordan Wyner, the Vice President of Customer Success at Softrip. Jordan shares her journey in CS, the challenges she overcame, and the strategies she implemented. What you’ll learn: How to help customers with their challenges The disadvantages of having a sticky product Key metrics for customer success How to motivate your CS team The importance of prioritizing customer needs ---- With Custify, you can: ☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress Want to do great things with your customer success initiative? Keep in touch with us below: ⁠⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Contact Us⁠

Episode Description

In our new episode we discuss with Jordan Wyner, the Vice President of Customer Success at Softrip. Jordan shares her journey in CS, the challenges she overcame, and the strategies she implemented.

What you’ll learn:

How to help customers with their challenges
The disadvantages of having a sticky product
Key metrics for customer success
How to motivate your CS team
The importance of prioritizing customer needs

----

With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: