Ep. 50 - From Family Startup to IDD Industry Standout - w/ CARES of Western PA

CARES of Western PA has grown from a small family startup into an industry standout. Yet they’ve kept their family feel at every step. In this episode, Mindy Bowen and Kate Smith share how they stay lean at the top, respond quickly to staff feedback, and keep quality of care as the non-negotiable center of everything. We also dive into how CARES is pushing the boundaries of community participation—getting their VIPs into volunteer roles, meaningful activities, and experiences that truly enrich lives. This is a masterclass in scaling culture, not just programs. Learn more: https://cares4u.org/ Send us Fan MailQuick Question:Do your frontline supervisors sometimes unintentionally contribute to staff turnover? It happens so easily because... Most supervisors were never trained to lead.  Get The 7 Quiet Danger Signs Your Supervisors Are Burning Out Their Teams and learn how high-retention agencies spot — and fix — these issues fast. https://iddleader.com/burnout