Episode 11: Donnie Berkholz on ITIL and DevOps

Episode 11 of the The Unplanned Show podcast, hosted by PagerDuty, titled "Episode 11: Donnie Berkholz on ITIL and DevOps" was published on December 20, 2023 and runs 44 minutes.

December 20, 2023 ·44m · The Unplanned Show

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Summary

In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort. Platify Insights: https://platifyinsights.com/ Watch the interview: https://youtu.be/5oF42wItsSM Find full show notes: https://www.pagerduty.com/resources/podcast/

Episode Description

In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort.

Platify Insights: https://platifyinsights.com/

Watch the interview: https://youtu.be/5oF42wItsSM

Find full show notes: https://www.pagerduty.com/resources/podcast/

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