Episode 15: Customer Experience Matters

Episode 15 of the MSP Chat podcast, hosted by MSP Chat, titled "Episode 15: Customer Experience Matters" was published on March 8, 2024 and runs 72 minutes.

March 8, 2024 ·72m · MSP Chat

0:00 / 0:00

Summary

Erick and Rich discuss how customer experience differs from customer service, and why it matters more than ever at a time when managed network and endpoint services have become commoditized. Then Erick offers a tip of the week on the right way to build service bundles. That’s followed by a can’t miss conversation with Andrew Smith, Channel Mastered’s digital marketing guru, on the inside secrets to constructing online lead generation campaigns that deliver big, consistent results. And finally, one last thing: how a microbrewery turned a brewhouse mishap captured on viral video into a brilliant marketing hook.Discussed in this episode:Experience MattersCrafting the Perfect Lead Gen Offer: A Game ChangerBuilding a High-Conversion Landing Page: 9 Reasons My Landing Pages Convert at 47% (When the Average Is 4.02%)Tank malfunction drenches brewery employee with beer

Episode Description

Erick and Rich discuss how customer experience differs from customer service, and why it matters more than ever at a time when managed network and endpoint services have become commoditized. Then Erick offers a tip of the week on the right way to build service bundles. That’s followed by a can’t miss conversation with Andrew Smith, Channel Mastered’s digital marketing guru, on the inside secrets to constructing online lead generation campaigns that deliver big, consistent results. And finally, one last thing: how a microbrewery turned a brewhouse mishap captured on viral video into a brilliant marketing hook.

Discussed in this episode:
Experience Matters
Crafting the Perfect Lead Gen Offer: A Game Changer
Building a High-Conversion Landing Page: 9 Reasons My Landing Pages Convert at 47% (When the Average Is 4.02%)
Tank malfunction drenches brewery employee with beer

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

SecureConnection Podcast: IT Security/Security Experts for MSP’s SecureConnection Podcast: IT Security/Security Experts for MSP’s Cyber Security represents both a challenge and opportunity for IT Service Providers as their SMB and mid-market customers rely on them to keep their business operating and secure. As security threats continue to evolve, it’s imperative that MSP’s strive to remain at the forefront of knowledge and education so they’re able to effectively service and protect their customers. The IoTSSA Editorial Team and Security Expert Vendor Partners will deliver the content and solutions that members require to keep their clients protected. Explicit Monkey Shenanigans Podcast/JUST WEEB SHIIIIT JUST WEEB SHIIIIT! / MSP Welcome to Monkey Shenanigans Podcast! Come dive into the minds of MSP as we go through topics like Anime, Gaming, Life Style, Mindset, Motivation, Mind Food, and more! It's so wild in here, that you never know where the Shenanigans will take you! Side podcast: Just Weeb Shit- A daily podcast where I weeb out about anime and topics and share my opinions are a weeb in this beloved anime community!LISTEN NOW! :D Explicit Friends on Tap Friends on Tap what's tappenin'? | a podcast dissecting breweries for the common peeps | MSP Explicit Oikos Juan María Arenas Un podcast entorno a la Comunicación científica en el ámbito de la ecología. Dirigido por Juan María Arenas, Doctor en Ecología y Restauración de Ecosistemas y CEO de Oikos MSP empresa de Comunicación y Marketing especializado en Ciencia, Tecnología y Medio Ambiente. Juan conversa cada día sobre un tema concreto con una persona invitada experta en dicho tema. Si te vas a los programas antiguos igual te encuentras otros formatos, pero todo proyecto evoluciona y actualmente es lo que es. ¡Esperamos que lo disfrutes!Desde el programa 40 también están los programas como videopodcast en el canal de Youtube de OikosMSP en esta lista. Explicit