Episode 2: When AI Becomes the Workflow: Rebuilding Mortgage from the Inside Out

The mortgage industry isn’t simply adopting AI—it’s undergoing a structural shift in how work actually gets done. In this episode, David Lykken sits down with Troy Kennedy, CEO of LoanWorks, to unpack what really changes when AI is embedded directly into workflow infrastructure. Instead of layering automation onto broken processes, this conversation challenges the industry to rethink coordination, decision-making, and execution from the ground up. The result isn’t just faster loans—it’s a fundamentally different operating model where intelligence guides the workflow, reduces friction, and surfaces issues before they become problems. If you’re still thinking about AI as a tool, this discussion will reframe how you see the future of mortgage operations.