EPISODE · Nov 8, 2025 · 48 MIN
Episode 31: Your IT Helpdesk, Rebuilt by Agents w/ Lenin Gali
from AI Realized · host Christina Ellwood and David Yakobovitch
Lenin Gali shows how to move service from portals to people, with AI agents that resolve issues in seconds, not days. Learn how to personalize help inside Slack and Teams, automate smart handoffs with human approvals, and hit KPIs like ticket deflection, time to access, and cost to serve while keeping security and governance tight.
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Episode 31: Your IT Helpdesk, Rebuilt by Agents w/ Lenin Gali
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