Episode 64 | How to Build a Culture of Excellence: An Interview with Horst Schulze

Which words would you use to describe the culture of your team? Fast-paced, toxic, friendly, suspicious, focused? Does the word excellent make your list? Whether pursuit of excellence is a stated priority for you, there are few leaders who don't want to see their team improve. Not to simply become incrementally better, but to truly excel at accomplishing your mission. This episode with Horst Schulze is rich with practicality and contagious inspiration that will fuel you to build a culture of excellence within your team.In this episode, you'll learn...the definition of excellencewho is responsible for excellencewhy you shouldn't hire peoplethe difference between leadership and managementthe 3 kinds of customersAbout Horst Schulze:As founding President and COO of Ritz-Carlton and founder of Capella Hotels and Resorts, Horst established a new standard of excellence in his industry. He revolutionized the hotel industry, creating one of the most recognizable international brands, forever altering the very nature of customer service. Horst is also the author of his seminal book Excellence Wins.We need your help to get the LeadCulture podcasts in front of more leaders! There are three simple things you can do that truly help us:Review us on Apple podcasts Subscribe - we’re available wherever you listen to podcasts.Share - let your friends know about the podcast by sharing your favorite episode on social media!