Episode 96: Surfjacked

Episode 96 of the MSP Chat podcast, hosted by MSP Chat, titled "Episode 96: Surfjacked" was published on October 24, 2025 and runs 53 minutes.

October 24, 2025 ·53m · MSP Chat

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Summary

Erick and Rich discuss whether or not we’re in an AI bubble and how much MSPs should be worried if we are, before exploring strategies for increasing profitability and client retention by selling outcomes instead of tools. Then they’re joined by the co-founders of Titan, a venture capital-backed A.I. software company/MSP rollup that’s building something totally new in the history of managed services. And finally, one last thing: Beware the surf-jacking otter of Santa Cruz, Calif. Discussed in this episode:Are we in an AI bubble?Move Over, Private Equity. Venture Capital is Investing in MSPs Too.Shield Technology Partners Is Building Something Totally New in Managed ServicesSurfboard-stealing otter attacks resume at California beach Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

Episode Description

Erick and Rich discuss whether or not we’re in an AI bubble and how much MSPs should be worried if we are, before exploring strategies for increasing profitability and client retention by selling outcomes instead of tools. Then they’re joined by the co-founders of Titan, a venture capital-backed A.I. software company/MSP rollup that’s building something totally new in the history of managed services. And finally, one last thing: Beware the surf-jacking otter of Santa Cruz, Calif.

Discussed in this episode:
Are we in an AI bubble?
Move Over, Private Equity. Venture Capital is Investing in MSPs Too.
Shield Technology Partners Is Building Something Totally New in Managed Services
Surfboard-stealing otter attacks resume at California beach

Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.

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