Final call

An episode of the The talking tin with James Royal-Lawson podcast, hosted by James Royal-Lawson, titled "Final call" was published on November 6, 2023 and runs 6 minutes.

November 6, 2023 ·6m · The talking tin with James Royal-Lawson

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Summary

The experience of a delayed flight highlights the wider impact of poor service design. With an air of authority and accuracy, the departure board said that the gate to for my flight would be shown at 19:27. Not 19:15, not soon, but nineteen twenty seven. "Relax" it said on the screen. "We've got this covered" the screen reassuringly implied. Hosted on Acast. See acast.com/privacy for more information.

Episode Description

The experience of a delayed flight highlights the wider impact of poor service design.

With an air of authority and accuracy, the departure board said that the gate to for my flight would be shown at 19:27. Not 19:15, not soon, but nineteen twenty seven. "Relax" it said on the screen. "We've got this covered" the screen reassuringly implied.

Hosted on Acast. See acast.com/privacy for more information.

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