First Bank’s Innovation Journey

In this episode of Technogram by Redington, we feature Rachel Adeshina, Group CIO at First Bank of Nigeria. A pioneer in digital transformation with over two decades in technology leadership, Rachel has helped steer one of Africa’s oldest banks into a new era of data-driven services, customer-centric innovation, and financial inclusion. From AI-powered lending to rural banking access, she shares how people, partnerships, and continuous learning shape meaningful digital change. Key Takeaways – How First Bank is using AI across lending, fraud detection, and compliance to deliver faster, safer, and more personalized services. – Why digital transformation succeeds when employees, customers, and partners are active participants in the journey. – How innovation in agency banking and customer data has enabled First Bank to expand financial inclusion and tailor services at massive scale.