Hotel Istana: Leveraging Its Name and Location

Praba G Menon, Area General Manager of Hotel Istana Kuala Lumpur discusses: --  How guests have become more decerning over the years, especially astravelling has become easier and with more exposure to quality services in other countries --  How price-sensitive are guests nowadays --  Hotel Istana's refurbishment exercise, due to be completed next year --  Hotel Istana's contributor to Tradewinds Corps' earnings --  His approach towards recruiting talent and 'staff-pinching' from other hotels, as well as how he looks to retain talent --  Hotel Istana's quirky campaign "Come Sleep with Us" andother branding moves --  What the hotel is doing to keep competitive in this industry --  If there is discrimination against Middle Eastern tourists within thehotel industry --  Why Malaysia is said to have one of the lowest average room rates inthe world --  Why China and India is the fast-growing source market for the country --  How Malaysia stacks up in terms of the convention and expo circuit, compared to other big players like Singapore and Hong Kong --  How the economic headwinds have hurt the hospitality businessSee omnystudio.com/listener for privacy information.