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How to do extraordinary things for your customers and your people - Interview with Bill Taylor

EPISODE · Dec 5, 2019 · 42 MIN

How to do extraordinary things for your customers and your people - Interview with Bill Taylor

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Today’s interview is with Bill Taylor, co-founder and founding editor of Fast Company, who now spends his time writing books and speaking to leadership audiences. Bill joins me today to talk about his new book: Simply Brilliant: How Great Organizations Do Ordinary Things In Extraordinary Ways, why he wrote it, it's central thesis, who's it for, some of the great stories in it and what's its purpose.

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How to do extraordinary things for your customers and your people - Interview with Bill Taylor

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