PodParley PodParley
PodParley
How to Impress the C-Suite: Unlock Their Secrets! With James Lawson

EPISODE · Nov 13, 2023 · 35 MIN

How to Impress the C-Suite: Unlock Their Secrets! With James Lawson

from Customer Success Talks · host Real Challenges, Experts Advice

In today's episode, we delve into the art of communication with senior stakeholders in customer success. We're thrilled to welcome James Lawson, an award-winning Customer Success leader with over 20 years of experience.The challenges we will cover today are:- Over-Communication Pitfalls: James Lawson shares his insights on avoiding the common trap of over-communicating in the customer success industry. We explore strategies for CSMs to convey their messages effectively, ensuring they don't overshadow their customers' needs.- Engaging Senior Customers Effectively: We delve into techniques for effectively engaging with senior customers, particularly during initial meetings. We will focus on how to extract vital information from less communicative customers and build more than just relationships.- Balancing Empathy and Assertiveness: In the high-pressure world of senior stakeholder management, striking the right balance between empathy and assertiveness is crucial. Join us for an episode filled with expert advice and practical strategies to elevate your stakeholder communication skills in customer success.You can find us on Youtube Connect with us on LinkedIn:James LawsonBayron TorunoNav Thomas

NOW PLAYING

How to Impress the C-Suite: Unlock Their Secrets! With James Lawson

0:00 35:41

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

Kaizen Blueprint Aldo Chandra "Kaizen" is a Japanese term for continuous improvement. This podcast provides a blueprint to learn about health, wealth, relationships and everything else in between. Through our podcast, we strive to inspire, educate, and motivate our audience to cultivate a mindset of lifelong learning, productivity, and personal development. By sharing insights, strategies, and practical tips, we aim to guide listeners on their journey towards realizing their fullest potential, fostering success, and creating lasting positive change. The Professionals Infosys Knowledge Institute Lawyers, accountants, and consultants reveal their secrets to success and discuss future trends in The Professionals, an Infosys Knowledge Institute podcast. Hosted by Samad Masood, a former journalist and industry analyst with more than 20 years experience observing this dynamic and ever growing industry. NEWMORROW SESSIONS - A PodCast Series on the Future of Hospitality Mario C. Bauer, Florian Schneider, Axel Weber & Dr. Tillman Bardt The Newmorrow PodCast is more than a podcast — it's a platform for open dialog on the future of our business, a platform for those building what doesn’t exist yet. Here, we share and embrace our passion for the hospitality industry, but we won’t romanticize the journey. We ask the tough questions, confront uncomfortable truths, and prepare for a future that resists easy answers. We believe that the tougher and wilder times become, the more openly, honestly and humanely people need to talk to each other and act together. We believe, openness, togetherness, and truthfulness should also be cornerstones of a professional community to develop our utopian idea of „open source“. This is a space where visionaries don’t just imagine the future — they wrestle with the paradoxes that shape it: success vs. happiness, data vs. instinct, stability vs. reinvention. Join leaders, entrepreneurs, and thinkers as they share not what made them — but what’s actively shaping them, now and next. So tune in The Truth and Legend Podcast Truth and Legend Productions The Truth and Legend Podcast is a companion to the YouTube channel. We discuss wildlife photography and cinematography, experiences in the field, and the success or defeats growing our YouTube channel.
URL copied to clipboard!