EPISODE · Mar 20, 2018 · 32 MIN
How to Say You're Sorry
from REWORK · host 37signals
"You know I try, but I don't do too well with apologies," Justin Bieber once sang. You're not the only one with this problem, Justin! Why is saying sorry so difficult, especially for businesses? In this episode: A veteran tracker of apologies looks at what's changed (and what hasn't) in public apology culture; Basecamp co-founder David Heinemeier Hansson recounts a time when the company had to say sorry; and two founders make a product to help tech companies apologize to their customers.
NOW PLAYING
How to Say You're Sorry
No transcript for this episode yet
Similar Episodes
Jan 19, 2024 ·5m
Jul 5, 2023 ·30m
Jun 21, 2023 ·31m
Jun 14, 2023 ·30m
May 31, 2023 ·30m
May 24, 2023 ·30m