HOW WE MAKE OURSELVES POWERLESS AND STUCK IN CONFLICT AND WHAT WE CAN DO TO CHANGE!

In this podcast Alan talks about the ways in which we can convince ourselves we are powerless and stuck in conflicts we are involved in by focusing on the things we can't control and overlooking what we can. We will often use 'personal' comments towards people and critical labels about their ideas and actions which means we make it more likely they will focus on those and react against them than focus on the issue we are having a problem over.  These links are referred to in the podcast in case you wish to explore them further:  Principle 1 - That we treat each other with respect Principle 7 - That we challenge or explore the behaviour not the person LinkedIn article - Customer Service - A Conflict Analysis:  Alan Sharland has been a Mediator and Conflict Coach for over 25 years and now runs CAOS Conflict Management based in London, UK.   Alan's videos and podcasts are based on his observations when working with people involved in unresolved conflict during the last 25 years working as a mediator, conflict coach and conflict management consultant in London and across the UK. Subscribe to the Communication and Conflict YouTube Channel: Check out the Communication and Conflict Facebook page: Visit the Communication and Conflict website: Alan is Director of CAOS Conflict Management based in London, UK BOOKS How to Resolve Bullying in the Workplace: Stepping Out of the Circle of Blame to Create an Effective Outcome for All A Guide To Effective Communication for Conflict Resolution - How Mindful Communication Supports Growth Through Conflict. CREDITS Outro Music: All Colours Pt 6 by Bob Holroyd, from album Hollowman: