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Innovating Guest Experience with Matt Orley

EPISODE · Dec 18, 2024 · 1H

Innovating Guest Experience with Matt Orley

from Slick Talk: The Hospitality Podcast · host Skift

In this episode of Slick Talk, Wil Slickers sits down with Matt Orley, CEO of Red Cottage, a company known for its thoughtfully curated vacation rentals in the Northeast. They discuss the importance of removing surprises for guests and ensuring they know exactly what they're booking.  Matt shares insights into expanding Red Cottage's reach through property management acquisitions and innovative membership programs.  The conversation delves into the significance of communication in the hospitality industry, exploring product management, guest experience, and the impact of a well-designed tech stack.  Tune in for an engaging discussion on enhancing guest satisfaction and the evolving landscape of vacation rentals. This episode is brought to you by our sponsors at: The Best Stays & The Best Days are brought to you by Well & Good Morning Coffee. Ensure your guests aren't left unsatisfied with generic or gross coffee, and get Well & Good Morning Coffee in your properties for better guest satisfaction! Hostfully – Use code SLICKTALK for three months free of their digital guidebook or $100 off their property management platform! Hudson Creative Studio - Get your direct booking site and brand built by them, and never look back! ——– Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production, and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts! Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible! You can also listen to our Monday morning podcast, Good Morning Hospitality, where we discuss the industry in a more casual setting! If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form, and we will be in touch! Last but not least, we love to connect on LinkedIn! Let’s connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

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Innovating Guest Experience with Matt Orley

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