Listen Closely: Gaining Clarity During Conflict

Effectively managing conflict is essential for maintaining team cohesion and promoting a positive work environment. In this episode of the Cornell Keynotes podcast from eCornell, host Nicholas Phillips sits down with Katrina Nobles, director of conflict programs, and Liz Davis-Frost, mediation and training extension associate, to examine conflict and the techniques for focused listening they practice with students at the Cornell ILR School’s Scheinman Institute on Conflict Resolution.Tune in to explore:Definitions of conflictIntentionality and consciousnessEffects of socialization on perceptions of conflictCompetitive to cooperative axis of communicationDiatribe, debate, discourse and dialogueComfort with conflict within yourself and with othersDeep listening for effective communication and collaborationSuspension of judgment in conflictListening to understand rather than respondReflective feedbackOrganizational policies for conflict managementDid you enjoy this episode? Watch the full Keynote. Gain additional insights and skills in the Conflict Resolution certificate program co-authored by Katrina Nobles and more than 30 other leadership and strategic management certificates—all available online from eCornell. Follow eCornell on YouTube, Facebook, Instagram, LinkedIn, TikTok, and X.