LTR 123: Richard Matt on Effective Risk Communication

Summary

“Management listens when you connect patient risk to product requirements and business goals.”.

In this Let’s Talk Risk! conversation, host Naveen Agarwal and Richard Matt delve into the complexities of communicating risk to senior executives. They explore the common challenges faced by risk practitioners in effectively conveying risks and the importance of framing these discussions in terms of both risks and benefits. Richard shares his experiences and insights on building trust, engaging middle management, and the evolving definitions of benefits in risk management. The discussion emphasizes the need for clear communication, prioritization of patient safety, and the integration of project and patient risks to foster better decision-making and collaboration within organizations.

Listen to the full 30-minute podcast or jump to a section of interest listed below.

Chapters

00:10 Introducing Richard Matt

02:01 Understanding the Communication Breakdown

05:02 Connecting Technical and Management Perspectives

06:16 Effective Communication Strategies in Risk Management

09:12 Navigating Middle Management Dynamics

15:50 The Importance of Framing Risks and Benefits

17:07 Expanding the Definition of Benefits in Risk Management

20:31 Authority and Credibility in Risk Management

23:05 Announcements, Key Takeaways and Conclusion

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Suggested links:

LTR: Communicate to facilitate collaboration, not to impose opinions.

LTR Webinar: Benefit-risk evaluation of an AI/ML enabled device.

ACHIEVE: FMEA workshop.

Key Takeaways

* Communication with management about risks is crucial.

* Integrating project risks with patient risks enhances understanding.

* Building trust is essential for effective collaboration.

* Early communication prevents crises from escalating.

* Understanding leadership concerns helps frame discussions.

* Middle management dynamics can complicate risk communication.

* Framing risks in terms of benefits is vital for engagement.

* Simplifying risk management practices can improve efficiency.

* Authority in risk management comes from expertise, not just position.

* Listening to customer complaints provides valuable insights.

Keywords

Risk communication, senior executives, risk management, patient safety, project management, collaboration, trust, benefits, medical devices, leadership

About Richard Matt

Richard Matt is Principal Consultant at Aspen Medical Risk Consulting, with over 30 years of experience in product development, quality engineering, and risk management. He specializes in innovative methods for benefit–risk assessment, FMEA, and integrated product development, helping medical device companies strengthen compliance and improve patient safety.

He is also the inventor of a patented “risk algebra” approach that enables clear, defensible comparisons of benefit and risk, a breakthrough with wide implications for devices, biologics, and combination products.

Let’s Talk Risk! with Dr. Naveen Agarwal is a weekly live audio event on LinkedIn, where we talk about risk management related topics in a casual, informal way. Join us at 11:00 am EST every Friday on LinkedIn.

Disclaimer

Information and insights presented in this podcast are for educational purposes only, and not as legal advice. Views expressed by all speakers are their own and do not reflect those of their respective organizations.

Parts of this article were created using AI-generated content, which was subsequently reviewed, edited, and fact-checked by the author to ensure accuracy and alignment with our standards.

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