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Marrying self organising teams and customer obsession - Interview with Andrew Lawson

EPISODE · Dec 3, 2019 · 49 MIN

Marrying self organising teams and customer obsession - Interview with Andrew Lawson

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Marrying self organising teams and customer obsession - Interview with Andrew Lawson, Chief Product Officer of Zopa.com, a UK online personal finance peer-to-peer lending company founded in 2005. Andrew joins me today to talk about customer service, customer obsession, what it means to them and the shift to self-organising teams that they have recently undertaken.

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Marrying self organising teams and customer obsession - Interview with Andrew Lawson

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