Modernizing a Legacy Home Improvement Business

Robert Schissler is Senior Director of Operations at K&H Home Solutions, a company that's been modernizing faster than most in the residential space. In this episode, he breaks down his path from commercial windows and doors into residential, what running his own business taught him about leadership, and why customer experience matters just as much as product quality in people's homes.We get into how K&H has overhauled its operations: digitizing forms, tightening scheduling, holding suppliers accountable, and building a training-first culture that drives consistency across the team. Robert also shares how he thinks about AI in construction, where systems help, where the human element still wins, and what controlled, healthy growth actually looks like when you're pushing into a more competitive market.