Never Lose an Employee Again with Joey Coleman

Most employers wish their employees cared about the business as much as they do. Most employees wish their employers care about them as much as they care about the business. There’s a disconnect when employers think about their employees but fail to show, tell, and demonstrate they care. In this episode, I am excited to bring back Joey Coleman to the show. Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world (e.g., Whirlpool, Volkswagen Australia, and Zappos). His Wall Street Journal #2 best-selling book, Never Lose a Customer Again, shows how to turn any sale into a lifelong customer, and his upcoming book, Never Lose an Employee Again, details a framework that companies around the world can use to reduce turnover and increase employee engagement. Never Lose an Employee Again provides leaders at all management levels, across all industries, the tools they need to design impactful experiences and interactions across the eight phases of the employee journey. Intentionally, the word used to describe each phase starts with an “A” to remind employers that the goal should be to earn “straight As” from their employees. Throughout their employment, employees will assess, accept, affirm, activate, acclimate, accomplish, adopt, and advocate - if and only if employers hold their hand and help them navigate the journey. The greatest impact on employee experience comes within The First 100 Days®. These opening days can make (or break) the employee’s experience. But if done right, an employer can build a solid foundation for the relationship, leading to greater engagement and retention in the future. Designing an impactful employee experience doesn’t require an organizational overhaul. It doesn’t require considerable investments of time and/or money. It just requires a commitment to the consistent enhancement of the employee experience. To purchase your copy of Joey’s Book:Amazon: https://amzn.to/3WHOTMEB&N: https://bit.ly/NLEA-BNBookshop: https://bit.ly/GetIndieBooks