Putting Trust Back into Automated Voice, Text, and Chatbots with iconectiv’s Tara Condon

In This Episode…We talk with iconectiv’s Marketing & Business Intelligence Leader Tara Condon about automated voice, text, and chatbots. We discuss why automation is not the problem. How PR pros can communicate that better and more.Show Notes·        [01:06] Are you a coffee or tea drinker? ·        [01:14] What’s your favorite coffee?  ·        [02:29] Can you explain a little about iconectiv?  ·        [03:02] How do you gain trust in automated phone calls or text? ·        [04:48] How can tech business and government rebuild the trust?·        [06:40] How can the phone makers help?·        [08:14] How can chatbots be misused?·        [09:26] So, we should use verified tags?·        [10:58] Are there ways to compromise chatbots?·        [12:18] Should there be a tool to help people understand what URL shorteners are going to?·        [13:30] What are some good ways PR pros can educate the customer?·        [14:47] What does the future look like for voice, text, and chatbots?·        [15:54] Is there any new tech on the way to help build or maintain trust?·        [16:49] If you could create a tool to restore trust what would it be? ·        [17:43] Final thoughts People and Companies, We Mentioned in the Show·        Tara Condon was our guest today. Learn more about iconectiv.Episode Length: 19:05Thanks so much for tuning in. Join us again next week for another episode!Download Options·        Listen and subscribe to Apple Podcasts, Spotify, Google Podcast, or your favorite podcast player for free!·        If you enjoyed this episode, leave us a review!Contact Us! ●      If you want to get involved, leave us a comment!●      Visit us and give us a ‘like’ on our Facebook page!●      Follow us on Twitter.Thanks for listening! Hosted on Acast. See acast.com/privacy for more information.