Sick and tired of 'the customer is always right:' the worker shortage and American service culture

The food service and hospitality industry continue to be seriously affected by the worker shortage. The reasons behind this shortage are complex, but we were curious about how much the concept and the idea of the customer always being right could be working against the industries in this moment. Is it possible that some people who would usually make up part of this work force are tired of catering to customers' demands -- especially the unreasonable demands from disagreeable customers in the midst of a global pandemic? Dr. Ceridwyn King, Associate Professor and the Paul Anderson Research Fellow at the School of Sport Tourism and Hospitality Management at Temple University is on the podcast to talk about being fed up with 'the customer is always right' and how that plays into America's current workforce dynamic.