The customer experience

Join https://www.mills-reeve.com/people/paul-knight/, a commercial partner at Mills & Reeve, as he explores the crucial role of customer experience in fast-growth tech businesses. In this episode, Paul speaks to Thomas Rowland, head of customer...

Episode 8 of the Fast Growth Secrets podcast, hosted by Mills & Reeve, titled "The customer experience" was published on December 4, 2024 and runs 28 minutes.

December 4, 2024 ·28m · Fast Growth Secrets

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Summary

Join Paul Knight, a commercial partner at Mills & Reeve, as he explores the crucial role of customer experience in fast-growth tech businesses.In this episode, Paul speaks to Thomas Rowland, head of customer at Lokulus, and Saq Hussain, founder of FinancialEducation.co.uk, People-tech and UK Care Guide.Together they investigate how fast growth tech businesses can embed the customer experience and use it for competitive advantage, including:Why the customer experience becomes more challenging to maintain as fast growth businesses scale-up.How fast growth businesses can use technology to transform the customer experience.How we can ensure that the technology we use for customer experience is inclusive for all.If the adoption of AI can lead to more profitable partnerships with customers and enhance their experience.Explore our Fast growth secrets series.Our content explainedEvery piece of content we create is correct on the date it’s published but please don’t rely on it as legal advice. If you’d like to speak to us about your own legal requirements, please contact one of our expert lawyers.

Episode Description

Join Paul Knight, a commercial partner at Mills & Reeve, as he explores the crucial role of customer experience in fast-growth tech businesses.

In this episode, Paul speaks to Thomas Rowland, head of customer at Lokulus, and Saq Hussain, founder of FinancialEducation.co.uk, People-tech and UK Care Guide.

Together they investigate how fast growth tech businesses can embed the customer experience and use it for competitive advantage, including:

Why the customer experience becomes more challenging to maintain as fast growth businesses scale-up.
How fast growth businesses can use technology to transform the customer experience.
How we can ensure that the technology we use for customer experience is inclusive for all.
If the adoption of AI can lead to more profitable partnerships with customers and enhance their experience.

Explore our Fast growth secrets series.

Our content explained
Every piece of content we create is correct on the date it’s published but please don’t rely on it as legal advice. If you’d like to speak to us about your own legal requirements, please contact one of our expert lawyers.

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