The CX Files #12 - Danielle Doremus

In this episode, we explore the intersection of AI and human touch in customer experience. Learn how AI chat and agent assistance have revolutionized customer support at ClassPass, reducing costs and boosting satisfaction. Discover the strategies behind their successful upsell initiatives and how they maintain genuine connections with customers in tandem with using AI.Danielle Doremus is the Senior Director of Business Operations and CX at ClassPass. With a background in advertising sales and fitness instruction, she has successfully integrated her passions to drive ClassPass's customer experience initiatives forward.-- Search "Helpfeel EN" on Google to learn how your business can solve self-service in 30 days with Helpfeel.Check out our other CX Files episodes to learn the art and craft of CX from leaders driving the space forward.