The CX Files #16 - Conor Pendergrast

Hear the journey of Conor Pendergrast, a seasoned expert in customer support who has redefined what it means to engage with customers. From his early days advocating for marriage equality to becoming a leader in customer experience, Conor shares his unique perspective on the evolving role of customer support in driving business success.Learn how to:Transform your CX teams from cost centers to revenue drivers.Balance AI and human interaction for optimal customer satisfaction.Foster a culture of curiosity and empathy within your teams.Conor Pendergrast is known for his innovative approach to customer support, having spent nearly a decade at Expensify where he climbed to Customer Success Senior Leader and also mentored and lead a large team while also juggling a role as single contributor. Before that he was a CEO and founder, and once again now he is the CEO and founder of CustomerSuccess.cx, a consultancy that helps B2B SaaS CX leaders grow their careers and improve their business results.Explore more from Conor at customersuccess.cx and subscribe now / comment kindly / like without hestitation to support The CX Files and hear from more guests!#CXPodcast #CustomerSuccess #AIInnovation #B2BMarketing #hashtagsarefun--Search "Helpfeel EN" on Google to learn more about how Helpfeel's fully managed deployment and operation of our support AI platform can help you achieve your goals for self-service with an excellent customer and employee experience.