The CX Files #7 - Cheryl Luft

Discover how Cheryl Luft transformed manual processes into automated solutions, saving time and money! Learn her surprising insights on empathy, efficiency, and the future of customer success operations. 🚀Cheryl Luft started her career in frontline customer support and then five years ago she transitioned into customer success operations. Cheryl is an individual contributor at Collibra, the leading provider of governance for Data and AI, boosting autonomy and streamlining access to reliable Data inside business. Recently Cheryl has worked on internal automation and before that building out a many to one customer success model.-- Helpfeel combines Self-Service AI Search with managed implementation and optimization. Instead of dropping off a tool and saying "good luck!" you get VoC-driven optimization to ensure the first result people see is what they're actually looking for—in 98% of all cases.