The CX Files # 9 - Mark Muston

Unlock the secrets of building authentic relationships and get strategic insights in customer experience from Mark Muston, a leader at Modern Health. 🚀 Dive into how to balance data with intuition, engage multiple customer types, and drive business success with trust.Mark Muston leads Strategic Initiatives at Modern Health, a global mental health care platform working primarily with employers. He's been at Modern Health for 5 years, and previously has led multiple functions across Provider Operations and global expansion. Prior to Modern Health, he spent 8 years at Citigroup as a commodities trader, responsible for building out and growing global trading businesses while based in New York, London, and Singapore. -- Search "Helpfeel EN" on Google to learn how your business can solve 98% of all customer self-service needs in 30 days with Helpfeel.  Check out our other CX files episodes to learn the art and craft of CX from leaders driving the space forward.