EPISODE · Jul 18, 2022 · 40 MIN
The solution to crappy customer service
from The Marketing Companion · host Mark Schaefer
Mark Schaefer and co-host Brooke Sellas talk about a ground-breaking new book that covers the essential online customer care strategies. They discuss the elevated emotional furor on the web today, the risk that comes with taking a stand, the impact of Web3 on customer service, and practical strategies for nurturing meaningful customer connections.
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The solution to crappy customer service
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