Using Empathy to Diffuse Tension

Dr. Saran Heron talks with Florence Ann Romano, a personal growth strategist, author, philanthropist, and businesswoman who is an advisor and the Vice President of Business Strategy for Yakkety Yak. She is a Director on the Foundation Board at Lurie Children's Hospital as well as a proud member of the Board of Directors at Female Strong. She is also a founding member of Sesame Street’s Leadership Council. Her latest book is 'Build Your Village: A Guide to Finding Joy and Community in Every Stage of Life (Beyond Words).'   She will share how using empathy to diffuse tension and ways to have better conversations. She believes it will help to strengthen relationships.