EPISODE · May 20, 2020 · 28 MIN

Veterinary Client Communication Lessons from COVID-19

from Veterinary Viewfinder Podcast

The COVID-19 pandemic has caused veterinary professionals to rethink nearly every aspect of veterinary practice. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss some of the client communication lessons we’ve learned, and how we can apply them permanently. … Dr. Ward shares a real-life example from a friend’s recent curbside appointment, and what the client had to say about the experience. Our hosts then analyze the visit and offer insights on how it could be better. … Beckie reviews why it’s incredibly important to remain focused and positive for team morale, and Dr. Ward emphasizes your clinic’s team dynamics on productivity. … Dr. Ward reviews the most important client education messages you need to communicate now, and how to share a virtual veterinary appointment experience. … This episode is full of tips and advice for optimizing curbside service and client communication during tumultuous times of change. … Please share this episode with a veterinary colleague you think would benefit from it! Stay safe, Viewfinders!