When Distance Gets in the Way: How One Son's Journey Led to a Simple Way to Keep Families Connected

Send us Fan MailWe talk with Bob Millar about the messy reality of long-distance caregiving during dementia, and why communication failures create fear, burnout, and constant second-guessing. We also dig into how a familiar one-touch video “clock” can reduce loneliness, simplify care coordination, and help families stay present when distance and transitions get in the way.• Bob’s caregiving path through dementia, distance, and constant transitions • Why communication breakdown drives caregiver anxiety and emergency decisions • Who Bob’s mom is beyond her diagnosis, and why music still connects • How Paige works as a one-touch video calling device with a closed circle of care • Real stories from families using Paige in long-term care and memory care • Using simple routines to reduce distress and support staff and residents • The difference between being alone and feeling lonely, and why it matters • Caregivers as the only consistent “glue” across the healthcare system • Practical advice: breathe, ask for help, find the right resources, protect your timeAbout Our Guest:Bob Millar is the co-founder of Paige, a simple video communication platformdesigned to help families stay connected when traditional technology stopsworking. His perspective and path today is shaped by firsthand experience caring for his mother from a distance, while balancing a demanding job and caregiving responsibilities at home. During that time, communication broke down quickly and staying connected became unexpectedly difficult.  Bob brings 20+ years of experience across telecom, SaaS, and enterprise sales, with a focus on building teams, growing partnerships, and turning ideas intoreal-world solutions. Today, his focus is on reducing caregiver anxiety andmaking connection simple again.Paige Frame:  paigeframe.comContact:  [email protected] you for listening!Do you have a question or a topic related to "capturing essence for care" that you would like discussed on the podcast?  Email:  [email protected] use the "Send us Fan Mail" link at the top of the Episode Description to text the show!Interested in learning more?  Check out my Etsy ShopVisit my YouTube channel or websiteIntro and outro music with thanks:  Upbeat and Sweet No Strings by Musictown Lisa brings over 25 years of experience working in healthcare settings with older adults. The perspectives shared on this podcast are her own and do not represent the views of any past or current employer. Patient/resident stories are shared only with explicit permission or as anonymized composites for educational purposes.