Why Metrics Don’t Fix Broken Systems

Send us Fan MailMetrics matter, but they don’t fix broken systems.In this first episode of Behind the Measures, Geremy Hurley explores why performance metrics exist, where they fall short, and how organizations can mistake measurement for management. Drawing from real-world experience inside public-sector systems, this episode looks at how broken processes can still look “fine” on a dashboard, and why real accountability lives between the numbers, not in them.This episode sets the foundation for the podcast: thoughtful, practical conversations about leadership, quality, and accountability, and the work that doesn’t show up in reports.The views expressed in this podcast are my own and do not represent the views of my employer or any affiliated organizations. Support the show