Will AI Chatbots replace first-level customer service people in B2B?

Episode 27 of the Master B2B Friday 15 podcast, hosted by Master B2B, titled "Will AI Chatbots replace first-level customer service people in B2B?" was published on April 5, 2024 and runs 19 minutes.

April 5, 2024 ·19m · Master B2B Friday 15

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Summary

This week Andy & Brian talk about:- Amazon's bigger investment in Anthropic and what it means for the future of eCommerce - A new AI chatbot tool called Hume and how it's going to affect first-line customer service workers in the future. Plus, Andy shares and example of an interaction he had with Hume...

Episode Description

This week Andy & Brian talk about: - Amazon's bigger investment in Anthropic and what it means for the future of eCommerce

- A new AI chatbot tool called Hume and how it's going to affect first-line customer service workers in the future. Plus, Andy shares and example of an interaction he had with Hume...

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