AIIM On Air

Subhadra Dutta, Senior Engineering Manager at Shell, shares her original framework for evaluating whether your data is ready for AI. Drawing on 20 years of experience across banking and energy, she explores why cultural context matters in global data management, makes a provocative case for rethinking the term "unstructured data," and outlines the essential skills information professionals need to thrive in the AI era. The views expressed by our guest Subhadra Dutta are her own and do not necessarily reflect the views of her employer.

In this episode of AIIM On Air, titled "Structure Over Specialization: The Real Value of Information Professionals," I engage with Jill Sadler, a senior departmental systems analyst at Los Angeles Metro. Jill shares her unique journey that blends over 15 years of web development and archival expertise, emphasizing how diverse skill sets enhance information management. We discuss the critical role of information professionals in bridging traditional practices with modern technology, including AI and automation. Jill explains how accessibility and user experience in information systems can drive better outcomes and the importance of diversity in shaping effective information management strategies. Join us for an insightful conversation that highlights the evolving landscape of information management and the indispensable value of its professionals.

In this episode of AIIM On Air, titled "Breaking Down Silos: The Evolution of Information Management," I, Tori Miller Liu, CIP, dive deep into the evolving landscape of information management with Donda Young, CIP, president and principal consultant of Helius Consulting. We explore the shifting roles within the industry, emphasizing the convergence of records management, data governance, and IT risk management. Donda shares her insights on the importance of collaboration across departments and the critical role of communication in balancing compliance with business goals. We discuss the future of AI in data governance and the necessity for information management professionals to proactively engage in these conversations. Join us as we uncover how bridging technical and non-technical gaps can lead to more cohesive and efficient information management strategies.

Join AIM On Air as host Tori Miller Liu, CIP sits down with distinguished AIIM Fellow Amitabh Srivastav, CIP for an illuminating discussion on the future of information governance in the age of AI. This thought-provoking episode explores the intricate relationship between artificial intelligence and digital transformation, delving into essential topics including the building blocks of successful AI implementation, the paramount importance of data quality, and the delicate balance between innovation and privacy protection. Through practical examples from recent projects and insights on emerging trends like blockchain integration, Srivastav offers valuable guidance for information leaders navigating the complexities of technology adoption while maintaining robust data protection standards in today's rapidly evolving digital ecosystem.

In this episode of AIM On Air, Tori Miller Liu interviews Swami Jayaraman, Senior Vice President of Global Technology and Chief Enterprise Architect at Iron Mountain. They discuss the evolving landscape of information management, the transformative potential of AI, and the importance of data, particularly unstructured data, in the AI era. Swami shares insights on how organizations can effectively implement AI, the promising use cases in information management, and the critical role of human oversight in AI automation. They also explore barriers to AI adoption, the significance of a zero copy data fabric, and the challenges faced by enterprises in highly regulated industries. The conversation concludes with a look at the future of AI and the role of the AI Center of Excellence at Iron Mountain.

In this episode of AIIM On Air, AIIM President & CEO sits down with Darren Rands and Harj Cheema from Canon Europe's information management team to explore the challenges and opportunities in digital transformation. We delve into the significant industry shifts driven by AI and automation and discuss how Canon is leading the charge in reshaping enterprise information management across Europe, the Middle East, and Africa. Darren and Harj share insights on the top challenges businesses face today, including regulatory compliance and the complexities of digital transformation. They also highlight successful case studies, demonstrating the tangible benefits of intelligent information management. Join us for an in-depth conversation about the future of digital transformation and how businesses can overcome barriers to achieve exceptional outcomes.

In this illuminating episode of AIIM OnAir, host Tori Liu speaks with Kenyetta Dean Pugh, Chief Information Assets Officer at the Central Bank of the Bahamas. Drawing from her journey from librarian to information leader, Pugh shares insights on transforming traditional records management into a comprehensive digital information governance program. She discusses the challenges and opportunities in implementing data privacy frameworks, managing the transition from physical to digital records, and preparing for the increasing role of AI in information management. With deep expertise in both traditional and digital information management, Pugh offers valuable perspectives on breaking down organizational silos, upskilling teams, and creating collaborative frameworks that meet today's complex information challenges in the financial sector.

Join us for a special episode of AIIM OnAir featuring the thought-provoking keynote panel from the 2024 AIIM Conference. Industry visionaries Kashyap Kompella and Galina Datskovsky, moderated by AIIM Board Member Alan Pelz-Sharpe, explore what information management will look like in the years and decades ahead. This candid discussion examines the societal, technological, and economic shifts that will reshape our industry, from artificial intelligence to emerging regulations and evolving compliance requirements. Whether you missed the conference or want to revisit these valuable insights, this episode offers a compelling look at the opportunities and challenges facing information management professionals in an AI-driven future.

Peter Rahalski, CIP (Senior M365 Information Governance Architect, North America for Infotechtion) shares his insights on how organizational design partially determines an organization's approach and valuation of information management. We also cover how AI assists humans as opposed to replacing them and the debate around AI and the digitization of the workforce.

AIIM President & CEO Tori Miller Liu interviews policy expert and published author Lewis Eisen, CIP in this episode of AIIM OnAir. Lewis shares how policies can be used to create and foster healthy workplace cultures as well as advance organizational goals. He also shares how information management practitioners need to transform into leaders, focused on alliance building; communicating a clear vision; and articulating values and principles.

In this episode, Lauren Mayes (Program Director/Senior Development Manager of Software Development at IBM) shares how AI adoption will come in two waves. First, organizations will adopt new AI-enabled features in existing systems and then organizations will begin adopting AI-first applications. Instead of replacing workers, these AI-first applications will address the "gaps" where processes are manual, cumbersome, and inefficient. Lauren also shares how organizations can start their AI journey and implement responsible AI solutions.

AIIM President & CEO Tori Miller Liu sits down with Tomas Gogar, CEO and co-founder of Rossum, for a fascinating conversation about the impact of AI on intelligent document processing (IDP, the practice of information management, and society at-large. We also discuss the next revolution in AI where AI may achieve "real reasoning."

In this Special Bonus episode of AIIM on Air, OpenText's Alison Clarke and Tracy Caughell discuss how organizations can unlock the value of enterprise content with AI. They share practical advice on how to get started with AI as well as several use cases for AI in information management.   Learn more in OpenText's webinar on May 2, 2024 where AIIM President & CEO Tori Miller Liu will join Alison and Tracy to continue the conversation. Register online for the webinar "Unlock the value of your enterprise content with OpenText AI."

AvePoint Inc.'s Director of Information Management Alyssa Blackburn and AIIM President & CEO Tori Miller Liu have a lively, funny conversation in this episode of AIIM OnAir. Sharing insights from AvePoint's new "AI and Information Management Report", Blackburn discusses a practical approach to ethical AI and how information management is key to success with AI. AIIM was proud to contribute to AvePoint's research and report. You can download a free copy of the report at https://www.avepoint.com/ebook/ai-and-information-management-report-2024.

AIIM President & CEO Tori Miller Liu, CIP, chats with industry thought leader Tod Chernikoff, CRM, IGP, CIP, FIIM. Tod explains the value of information management and how the reason for investing in IM can depend on needs and your industry. We also discuss the debt of record retention and how you weigh whether or not to retain data. We also talk about the evolving role of the information manager and where it should sit in an organizational chart. Don't miss this examination of the profession with Tod, an ISD Analyst, Records and Information Management with Navy Federal Credit Union.

Tori Miller Liu, CEO at AIIM International, reviews updates to the new AIIM CIP program and looks forward to developments 2024 at AIIM.

Mike Quinn, CEO of Preservica, discusses the recent release of Preserve365, which is a product that seamlessly embeds digital records archiving in Microsoft 365 to ensure long-term records are protected and always available.  Host, Kevin Craine

Kurt Thies, VP at Gimmal, and David Quackenbush, EVP & Chairman at Gimmal & 2023 Member of AIIM Board of Directors, discuss best practices in information management. Gimmal is a leading IT services and consulting firm headquartered in Houston Texas. Gimmal.com Host, Kevin Craine

Cham Tanh, Chief Technical Officer at Helux Systems, discusses best practices for migrating records management to Sharepoint. Host, Kevin Craine

Kay Young, Information and Records Management Lead at Food Standards Agency in West Byfleet UK, discusses the upcoming AIIM24 conference. During a panel discussion at the 2023 AIIM Europe Forum, Kay called information management practitioners the “guardians of the future.” We loved this inspirational idea from Kay so much that AIIM has officially selected “Guardians of the Future” as the theme for the AIIM24 Conference. Host, Kevin Craine

Rich Nanda from Deloitte Consulting discusses his book “The Transformation Myth” and ways to lead your organization through uncertain times. Rich is a Principal at Deloitte where he serves as the leader of the US Monitor Deloitte strategy practice. He routinely advises the boards, CEOs and executive teams of Consumer Product companies on topics of growth, innovation and technology adoption. Listen for three action items you can use today. Host, Kevin Craine

Adrienne Bellehumeur, Director and Owner of Risk Oversight, discusses her book “The 24-Hour Rule and Other Secrets for Smarter Organizations.” Her book is being called the first "mass market" book on documentation best practices. Listen for perspective and advice you can use today. Host, Kevin Craine

Dan Lucarini discusses “The Fourth Wave of Intelligent Document Processing.” Dan is an industry analyst with Deep Analysis, a boutique research group focused on AI innovation for digital transformation. Dan is the lead analyst for Intelligent Document Processing (IDP) and contributing analyst to the Intelligent Automation, ECM and Unstructured Data Management practices. Host, Kevin Craine

Chris Surdak discusses AI and Intelligent Information Management. Chris is an author, technologist and industry-recognized expert in Information Management, Big Data, Information Security, Regulatory Compliance, and Cloud Computing. He is the author of the influential books “Data Crush” and “The Care and Feeding of Bots,” and he’s spent time with big consulting firms like Gartner and Ernst and Young (EY), as well as companies like Accenture, Siemens, Dell, and Citibank. He is also contributing editor and columnist for European Business Review magazine. Host, Kevin Craine

Dave Jones, founder and CEO of Instinctive Solutions, talks about his recent induction into the 2023 AIIM Company of Fellows.  Host, Kevin Craine  

Tori Miller-Liu, CEO of AIIM International, discusses AI accountability. AIIM recently released a position statement on AI Accountability; a formal response to a request for comment from the U.S. National Telecommunications and Information Administration. Tori summarizes some of the positions in the response, the notion that not all AI is equal and public policy should reflect different levels of risk, and why it is important that the NTIA makes the distinction between “Trustworthiness” of AI and “Accuracy.” Host, Kevin Craine

Rob Gerbrandt, Global Head of Information Governance at Iron Mountain, discusses the AIIM23 State of the Industry Report and the future of information governance and information management. Listen as we explore the aspects to consider when designing an IG strategy, the impact of AI, and what organizations should do to leverage their success automating in one functional area in other areas of the enterprise. Host, Kevin Craine

Natalie Piispanen, Director of Information Governance at Greenberg Traurig, discusses her presentation from the recent AIIM23 conference “The 3 C’s: Top Skills Information Management Professionals Need to Succeed.” Also Jeffrey Lewis, Information Governance Manager at SOL Capital Management, talks about being inducted into the 2023 AIIM Company of Fellows. Host, Kevin Craine

John Newton, co-founder of Documentum and Alfresco, two of the most prominent companies in the content management industry, was just recognized with the AIIM 2023 Award of Merit. Recipients of the Award of Merit have been enrolled in the AIIM Company of Fellows for at least five years and have been an exemplary Fellow by demonstrating exceptional leadership and contribution to AIIM and the industry. John has served on the AIIM Board of Directors, including as Chairman in 2012. Listen as we discuss his journey as an industry pioneer and his views of where things are headed in the next five years. Host, Kevin Craine

Mimi Dionne, Senior RIM Manager at McKesson discusses the role of Artificial Intelligence in future of Records Information Management. Mimi has spearheaded multimillion-dollar electronic records capture system implementations within the medical, government, legal, telecommunications, and energy sectors. Listen as we explore where RIM is headed in the next five years.  Host, Kevin Craine 

Tori Miller-Liu, President and CEO of AIIM, joins us to discuss the recent AIIM23 conference and to outline the months ahead for the association. Plus, Tori reviews some of the findings from the new AIIM 2023 State of the Industry Report. We discuss also the impact of Generative AI tools on information management and the efforts to foster a younger generation of AIIM members and practitioners. Host, Kevin Craine

Dave Jones discusses the new AIIM 2023 State of the Industry Watch report. Dave is Founder and CEO of Instinctive Solutions, an award-winning marketing agency focused on the B2B software space. He’s a past chairman of the AIIM board of directors. Listen for key findings and recommendations.  Host, Kevin Craine  

Sam Fong, Sr. Technical Specialist with Microsoft Canada, discusses the future of legal case management with AI and digitized process automation. Sam is an experienced technology architect and an expert in privacy, risk, and compliance. He focuses on solving compliance challenges with public sector organizations using Microsoft’s cloud-based strategic solutions. Host, Kevin Craine

Scott Francis, Technology Evangelist from PFU America, discusses the recent branding change between Fujitsu and Ricoh. PFU’s document scanners had previously been offered under the Fujitsu brand name. However, Ricoh bought a majority stake in PFU last fall. As such, beginning in April, PFU America, Inc.’s scanners will now be offered under the Ricoh brand name. Host, Kevin Craine

Paul Magnone discusses the book "Decisions Over Decimals" and how uniting data intelligence with human judgment can lead to better innovation, action and transformation. Paul is Head of Global Strategic Alliances at Google and Co-Faculty Director and Adjunct Professor at Columbia Business School. Listen for three action items you can use today. Host, Kevin Craine

AIIM President and CEO Tori Miller Liu discusses the new strategic direction of AIIM, how the industry is reimagining itself and innovating, and what to expect from the AIIM2023 conference coming up in April in New Orleans. More at AIIM.org. Host, Kevin Craine

Gerd Gigerenzer discusses his book "How to Stay Smart in a Smart World." Gerd is Director Emeritus at the Max Planck Institute for Human Development and an award-winning author. He applies his expertise in behavioral science to the world of smart technology.  Host, Kevin Craine

Harvey Gross, Senior Vice President of Strategic Sales at Crawford Technologies, discusses intelligent document processing, process management and digital transformation. Host, Kevin Craine

Russell Atkins, Sales Director - Service Bureaus at IRIS, discusses technology convergence, consolidation and scaleability. There has been a convergence of factors this year that has accelerated the evolution of intelligent information management. The business of information management is quite different than it was just a couple of years ago. Listen as we explore the factors to consider. Host, Kevin Craine

Tim Brady CEO at Colligo Networks discusses email capture and enterprise content collaboration, and how organizations can begin unlocking significant productivity and cost savings. Host, Kevin Craine

Futurist Ross Dawson discusses his book "Thriving On Overload" and five powers for success in a world of exponential information. Ross is a the Founding Chairman of the Advanced Human Technologies group. He’s worked with brands like Citibank, Coca-Cola, Google, and Walmart, and you’ve seen him in places like ABC TV, the BBC, and the New York Times. How can we make information overload something to capitalize on instead of something that we should avoid? Listen for three action items you can use today. Host, Kevin Craine

Sam Fahmy, CEO at Ripcord, discusses innovations that changing the game in information access and analysis. Ripcord uses robotics and deep machine learning to digitize, organize, and make your data accessible and searchable to accelerate your organizational performance.   Host, Kevin Craine  

Scott Francis,Technology Evangelist at Fujitsu, discusses best practices for scanning and data capture. Learn how Fujitsu scanners compliment cloud and on-premise capabilities and how next-generation solutions offer companies a fast and cost-effective approach to maximizing their content management and collaboration capabilities. Host, Kevin Craine

Cliff Madru, Vice president of Global Solutions for Iron Mountain discusses a new five-phase digital transformation model from that is designed to help us step through the best practices toward success. The steps are: Identify, Scan, Store, Automate, and Unlock. In this episode we explore the "Automate" and "Unlock" phases. Host, Kevin Craine

AIIM had a recent conversation with Neil Walker and Jennifer Brady from TCG Process to discuss connecting people with business process. With over 6.3 billion smartphone users across the world, it’s no surprise that we’ve become a mobile computing society. TCG just released a mobile app that combines the flexibility and ease of mobile document capture with fully connected intelligent document processing. Host Kevin Craine

Cliff Madru, Vice president of Global Solutions for Iron Mountain discusses a new five-phase digital transformation model from that is designed to help us step through the best practices toward success. The steps are: Identify, Scan, Store, Automate, and Unlock. In this episode we explore the "scan" and "store" phases. Watch for part three soon. Host, Kevin Craine

Adam Storch discusses new approaches to IIM that organization need today to continue to be successful and compete. Adam is the Chief Solutions Officer at Micro Strategies, an IT services and consulting firm that brings together the right mix of solutions, expertise and resources to drive business results. Listen as we explore techniques and technologies, including RPA and content management, that can make a difference. Host, Kevin Craine

Cliff Madru, Vice president of Global Solutions for Iron Mountain discusses a new five-phase digital transformation model from that is designed to help us step through the best practices toward success. The steps are: Identify, Scan, Store, Automate, and Unlock. In this episode we explore the "Identify" phase. Watch for parts two and three soon. Host, Kevin Craine

Annemarie Pucher, CEO of ISIS Papyrus Software, along with Rob Browne, Senior Manager of Project Quality Assurance, explore techniques and strategies for a customer-focused approach to low-code. Listen for applications that make a difference in both internal and external customer satisfaction, and best practices to make the most of a low-code approach to process improvement.

The Electronic Discovery Reference Model (EDRM.net) Global Advisory Council announced recently announced the release of the Information Governance Reference Model version 4.1. Eric Mandel, project trustee, discusses what changes were made from the last model...and why. And how AIIM members can benefit from using the model. Host, Kevin Craine