PODCAST · business
Coaching 101
by Coaching 101
Coaching isn't just a task—it's a leadership superpower. In this episode, we explore how team leaders, trainers, and supervisors in the BPO world can master the art of impactful coaching. From building trust and giving feedback to handling real-life coaching scenarios like irate customers or script monotony, this episode breaks it all down. Join host Adam as he shares a practical, easy-to-apply 5-step coaching model, powerful tools, and everyday examples that will help you turn average performers into confident problem-solvers. Whether you're new to coaching or ready to level up, this episode is your go-to playbook for creating a high-performance support team.
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ABOUT THIS SHOW
Coaching isn't just a task—it's a leadership superpower. In this episode, we explore how team leaders, trainers, and supervisors in the BPO world can master the art of impactful coaching. From building trust and giving feedback to handling real-life coaching scenarios like irate customers or script monotony, this episode breaks it all down. Join host Adam as he shares a practical, easy-to-apply 5-step coaching model, powerful tools, and everyday examples that will help you turn average performers into confident problem-solvers. Whether you're new to coaching or ready to level up, this episode is your go-to playbook for creating a high-performance support team.
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Coaching 101
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