Commerce Famous

In this episode, host Jason Nyhus sits down with Ian Heller, founder of Distribution Strategy Group. This episode is perfect for distribution executives, e-commerce leaders, and marketers ready to break free from outdated metrics and uncover hidden revenue streams. If you're committed to transforming your digital strategy into a true growth engine, this conversation is a must-listen. Ian's insights could reshape how you view—and invest in—your online presence—and they might just be the game-changer you need to outpace competitors. Most distributors are leaving millions of dollars on the table by misunderstanding what their e-commerce channels are truly worth—and many are investing less than they should. Ian reveals the shocking truth: measuring e-commerce success solely by the shopping cart misses the biggest impact areas. You'll discover how a 600% underestimation of website value is common and learn the proven methods to accurately track second-order effects that drive overall sales—like customer engagement, demand generation, and offline interactions. Ian shares compelling stories from the industry, including how distributors mistakenly dismiss the potential of their websites because they focus only on direct transactions. He breaks down a simple yet overlooked tactic: calling customers who order offline and asking if they used the website, transforming anecdotal insights into powerful metrics. We also explore how internal disincentives—like giving discounts to reps over online orders—undermine digital growth and how to recondition your organization for true e-commerce success. You'll uncover detailed frameworks for measuring website ROI beyond transactions, including how high correlation between website engagement and overall sales should prompt much larger investments in digital. Ian explains why most distributors are caught in a “doom loop” of underinvestment and how fixing attribution can unlock extraordinary ROI. Plus, get insider tips on how to foster partnerships with industry associations, create content that your audience craves, and leverage AI to stay ahead in a rapidly evolving market. Whether you’re just starting or looking to supercharge your existing channels, Ian’s proven tactics and industry expertise will give you the clarity and confidence to make smarter, data-driven decisions for your distribution business.