Contact Energy

Jack and Chloe dive into the essentials of Contact Energy’s learning teams, exploring what they are, why they matter, and how facilitators can enable collaborative improvement. With real examples and actionable steps, this episode unpacks the principles and processes that make learning teams a powerful tool for operational resilience and safety.

How Contact Energy moved from blame-focused investigations to collaborative learning teams for a safer workplace. We explore the keys to building trust, making real improvements, and gathering powerful insights from those who do the work every day.

In this episode, Jack and Chloe break down how the Capacity vs Demand model can proactively measure and boost operational resilience in complex workplaces. Discover how mapping team realities guides smarter conversations, sharper resource allocation, and builds success into everyday work.

We explore Contact Energy’s shift from blame-focused investigations to a proactive, team-based learning approach. Discover the philosophy, core concepts, and hands-on tools designed to drive operational excellence and enhance team resilience. This episode unpacks how learning teams connect people, boost efficiency, and create safer, more productive workplaces.