Behind the Frontline

In this episode of Behind the Frontline, Nic Dampier is joined by David Robb and Mike Lee to unpack key insights from their recent webinar, The Workforce Ahead, and what employers need to understand about the future of talent.Together, they explore the current state of the labor market, including the temporary talent surplus many organizations are experiencing — and why it may be creating a false sense of security. While hiring may feel easier today, David and Mike explain why long-term demographic trends, including declining birth rates and workforce participation, are setting the stage for a significant talent shortage in the years ahead.The conversation dives into the growing gap between available talent and the skills employers actually need, particularly in skilled trades and technical roles. They discuss how organizations can proactively build talent pipelines through apprenticeships, mentorship, and knowledge transfer, rather than waiting for the crisis to arrive.David and Mike also address the evolving role of AI in the workplace — where it’s being overestimated, where it’s underutilized, and how leaders can move beyond experimentation into meaningful implementation. They challenge organizations to rethink how they hire, develop, and deploy talent in a world where efficiency, adaptability, and multi-skilled employees are becoming essential.Throughout the episode, a consistent theme emerges: the organizations that will win in the future are those that take a proactive, strategic approach today. From becoming an employer of choice to investing in people at every level, leaders must shift their focus from short-term tactics to long-term workforce strategy.If you’re a business leader, HR professional, or hiring manager trying to make sense of where the workforce is headed, this episode will help you move from reacting to planning — and from uncertainty to intentional action.Subscribe wherever you get your podcasts.Contact us today to learn how Frontline Training Solutions can support your leadership and organizational development goals.

In this episode of Behind the Frontline, Nic Dampier sits down with Ryan Williams, Leadership & Team Development Manager at Frontline Training Solutions, to unpack one of the most critical leadership tensions facing organizations today: the balance between connection and challenge.Building on Frontline’s recent webinar The Balance of Leadership, Ryan shares how even well-intentioned leaders can unintentionally create environments of stress, disengagement, or stagnation by leaning too far in one direction. Through practical examples and real-world scenarios, he explores why leadership is not about choosing between caring for people or driving results—but learning how to do both, consistently and intentionally.Together, Nic and Ryan dive into:- Why leaders often misread their own leadership style—and the cost of that blind spot- The difference between compliance and true commitment from your team- How underlying beliefs quietly shape leadership behavior (often without us realizing it)- Why “my door is always open” might be doing more harm than good- What healthy, effective feedback actually looks like in practiceThey also introduce the powerful Balcony vs. Dance Floor concept, helping leaders understand when to zoom out for strategic clarity and when to step in to connect with their team’s real, day-to-day experience.This conversation is both honest and practical—designed to challenge assumptions, sharpen awareness, and give leaders clear next steps they can apply immediately.If you’ve ever wondered why your leadership isn’t landing the way you intend—or how to better support your team while still driving performance—this episode is for you.Subscribe wherever you get your podcasts.Contact us today to learn how Frontline Training Solutions can support your leadership and organizational development goals.

In this follow-up conversation to Frontline Training Solutions’ recent webinar on coaching, Nic Dampier sits down with Lorraine Medici, Director of Training and Development at Frontline, to unpack what effective coaching really looks like in day-to-day leadership conversations.Building on the frameworks introduced in the webinar, Lorraine breaks down the core coaching tools leaders need to diagnose and address performance challenges without defaulting to fixing, lecturing, or micromanaging. Together, Nic and Lorraine explore the Hill–Will–Skill model as a practical way to identify whether barriers are organizational, motivational, or skill-based—and why leaders often jump to solving the wrong problem. They discuss how curiosity, open-ended questions, and intentional listening can shift power dynamics, build trust, and create accountability without eroding relationships.The conversation dives deep into real-world coaching moments, including how to use clarifying, barrier, and action questions effectively; how to recognize red flags that a leader hasn’t fully diagnosed the issue; and why asking “what else?” can be one of the most powerful tools in a coaching conversation. Nic and Lorraine also model a live coaching dialogue, illustrating how curiosity, reflection, and validation help leaders move from frustration to clarity.This episode offers practical, immediately usable insights for leaders at all levels—especially those who want to stop firefighting, develop self-reliant problem solvers, and create environments where people take ownership of their work.Whether you’re leading frontline teams, managing professionals, or developing future leaders, this conversation challenges common assumptions about coaching and provides grounded strategies to make it stick.Tune in to Behind the Frontline for honest conversations that equip leaders to coach with confidence, curiosity, and purpose.Subscribe wherever you get your podcasts.Contact us today to learn how Frontline Training Solutions can support your leadership and organizational development goals.

In this follow-up conversation to Frontline Training Solutions’ recent webinar on coaching, Nic Dampier sits down with Lorraine Medici, Director of Training and Development at Frontline, to unpack what effective coaching really looks like in day-to-day leadership conversations.Building on the frameworks introduced in the webinar, Lorraine breaks down the core coaching tools leaders need to diagnose and address performance challenges without defaulting to fixing, lecturing, or micromanaging. Together, Nic and Lorraine explore the Hill–Will–Skill model as a practical way to identify whether barriers are organizational, motivational, or skill-based—and why leaders often jump to solving the wrong problem. They discuss how curiosity, open-ended questions, and intentional listening can shift power dynamics, build trust, and create accountability without eroding relationships.The conversation dives deep into real-world coaching moments, including how to use clarifying, barrier, and action questions effectively; how to recognize red flags that a leader hasn’t fully diagnosed the issue; and why asking “what else?” can be one of the most powerful tools in a coaching conversation. Nic and Lorraine also model a live coaching dialogue, illustrating how curiosity, reflection, and validation help leaders move from frustration to clarity.This episode offers practical, immediately usable insights for leaders at all levels—especially those who want to stop firefighting, develop self-reliant problem solvers, and create environments where people take ownership of their work. Whether you’re leading frontline teams, managing professionals, or developing future leaders, this conversation challenges common assumptions about coaching and provides grounded strategies to make it stick.Tune in to Behind the Frontline for honest conversations that equip leaders to coach with confidence, curiosity, and purpose.Subscribe wherever you get your podcasts.Contact us today to learn how Frontline Training Solutions can support your leadership and organizational development goals.

In this follow-up conversation to Frontline Training Solutions’ popular webinar on workplace motivation, Nic Dampier sits down with Ryan Williams, Leadership and Team Development Manager at Frontline, to go deeper into what truly drives — and diminishes — motivation at work.Building on the frameworks shared in the webinar, Ryan unpacks three critical concepts every leader must understand: why perks and pay alone don’t motivate people, how intrinsic motivation is shaped by autonomy, competence, and connection, and how unseen friction inside systems and processes quietly erodes engagement over time.Together, Nic and Ryan explore real-world leadership challenges — from the hidden costs of micromanagement to the unintended consequences of over-relying on incentives — and challenge leaders to reflect on the environments they’re creating. They discuss how well-intentioned leaders often undermine motivation without realizing it, why “hands-off” leadership isn’t the same as autonomy support, and how clarity, curiosity, and coaching conversations can unlock ownership and follow-through.This episode also dives into practical applications leaders can use immediately, including identifying friction in performance management, onboarding, and daily workflows, designing meetings where all voices are heard, and shifting from control-based leadership to cultures built on trust, accountability, and growth.Whether you lead people on the frontlines, manage teams in manufacturing or professional environments, or are rethinking how to retain and engage talent in today’s shifting workforce, this conversation offers grounded insights and actionable strategies to help motivation stick — not just spike.Tune in to Behind the Frontline for honest conversations that challenge assumptions and equip leaders to build workplaces where people want to show up, grow, and contribute.Subscribe wherever you get your podcasts.Learn more at www.frontlineon.com, where we partner with organizations to create thriving workplaces where everyone matters.Contact us today to discover how Frontline Training Solutions can support your leadership and organizational development goals.

In this follow-up conversation to our popular webinar “Pretty Good Isn’t Good Enough,” Nic Dampier sits down with Frontline Training Solutions experts Alec McGuire and Lorraine Medici to explore what separates organizations that deliver truly exceptional customer experiences from those that settle for “good enough.”Alec and Lorraine unpack the real costs of inconsistent customer service, why internal customer experience matters just as much as external, and how leaders can create a culture where ownership, empathy, and accountability show up in daily behaviors—not just in training rooms. Together, we dive deeper into the practical frameworks shared in the webinar, including the power of emotional connection, recovery conversations that rebuild trust, and the mindset shift required for teams to choose excellence over convenience.Whether you lead a frontline team, oversee customer-facing operations, or want to strengthen your organization’s service culture, this episode offers actionable insights to help you raise the bar and move from “pretty good” to unforgettable.Tune in and take your customer experience to the next level.Subscribe to Behind the Frontline wherever you get your podcasts for honest conversations and actionable strategies that help your organization grow, lead, and thrive.Learn more at www.frontlineon.com, where we create thriving organizations where everyone matters.Contact us today to find out how Frontline can support your leadership and organizational development goals.

In this episode of Behind the Frontline, Nic Dampier sits down with Jason Russell, Founder and President of SEC Protects and former U.S. Secret Service Agent, and Pete Gerkin, Senior Lead Consultant and 26-year veteran of the Kent County Sheriff’s Office, to discuss behavioral threat assessment and how organizations can create safer, more aware workplaces. Joined by Janis Petrini, Co-Owner of Frontline Training Solutions and Express Employment Professionals Grand Rapids, the conversation explores how to spot early warning signs, de-escalate conflicts, and build psychological safety across teams.Learn what to look for when behaviors shift, why proactive de-escalation and communication training are essential, and how leaders can strengthen connection and care before issues escalate. Learn more about SEC at www.secprotects.com.Subscribe to Behind the Frontline wherever you get your podcasts for honest conversations and actionable strategies that help your organization grow, lead, and thrive.Learn more at frontlineon.com, where we create thriving organizations where everyone matters.Contact us today to find out how Frontline can support your leadership and organizational development goals.

Welcome to Behind the Frontline, the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In this episode of Behind the Frontline, Nic is joined by Nathan Leaman, President at Frontline Training Solutions, and Ryan Williams, Leadership & Team Development Manager. Together, they dive into a lively game of Myth or Fact, tackling some of the most common beliefs about leadership in today’s workplace. Listeners will walk away with a clearer picture of the qualities that matter most in leadership—and a few myths busted along the way.If you’re navigating your own leadership journey or developing the next generation of leaders, this episode will spark thought, challenge assumptions, and equip you with ideas to bring back to your workplace.Check out the blog mentioned in the episode here: https://frontlineon.com/blog/the-balcony-and-the-dance-floor-what-every-new-leader-needs-to-know/Subscribe to Behind the Frontline wherever you get your podcasts for honest conversations and actionable strategies that help your organization grow, lead, and thrive.Learn more at frontlineon.com, where we create thriving organizations where everyone matters.Contact us today to find out how Frontline can support your leadership and organizational development goals.

Welcome to Behind the Frontline, the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In this episode, I sat down with Dr. Jimmy Nelson and Ryan Williams from Frontline Training Solutions to talk about something that every organization faces, but few want to name: the true cost of bad leadership. From toxic cultures and high turnover to stalled growth and disengaged teams, ineffective leadership leaves a wake that’s deeper than most leaders realize.We unpacked what poor leadership really looks like on the ground, why it happens, and, most importantly, what organizations can do about it. Whether you’re navigating tough personalities, seeing early signs of dysfunction, or trying to rebuild trust, this conversation is packed with practical insights, real-world scenarios, and next steps to start shifting your leadership culture for the better.You’ll also hear how to make the business case for leadership development, even if your leaders aren’t “bad”—just not yet great.Subscribe to Behind the Frontline for honest conversations and actionable strategies that help your organization grow, lead, and thrive.Learn more at frontlineon.com, where we create thriving organizations where everyone matters.Contact us today to find out how Frontline can support your leadership and organizational development goals.

Welcome to Behind the Frontline — the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In this episode, I sat down with Nathan Leaman, President of Frontline Training Solutions, to unpack a model that’s reshaping the way organizations think about leadership: the Balance of Leadership. We explored what it really means to lead with both high challenge and high connection—and why leaning too far into one without the other can lead to disengagement, burnout, or stagnation.Whether you're leading a production line or a professional team, this conversation offers practical insights into how to build trust, drive performance, and show up with intention. We also tied the model to the themes in The Balcony and the Dance Floor, breaking down the difference between doing the work and seeing the work from above.Listen in as we share real-world examples, workplace red flags, and simple ways to begin assessing your own leadership approach—no matter your title.Subscribe to Behind the Frontline for timeless leadership strategies and solutions that help your organization grow, lead, and thrive.Learn more about Frontline Training Solutions — where we create thriving organizations where everyone matters.Contact us today to discover how we can support your leadership and organizational development goals.

Welcome to Behind the Frontline — the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In Episode 31, we’re joined in the Frontline Studio by David Robb, Co-Owner and Managing Partner, and Janis Petrini, Co-Owner and Founder of the Express Employment Professionals companies in Grand Rapids, Michigan. Together, we unpack insights from our last two webinars: The Future of Talent: What Every Employer Needs to Know and Building a Future-Ready Workforce.From changing workforce demographics to the growing demand for upskilling and adaptable leadership, this conversation dives deeper into what it truly means to prepare your organization for what’s next. Janis and David share firsthand observations from working with companies across West Michigan and beyond, offering practical advice and fresh perspective on staying competitive in a tight and evolving labor market.Subscribe to Behind the Frontline for timeless leadership strategies and solutions that help your organization grow, lead, and thrive.Learn more about Frontline Training Solutions — where we create thriving organizations where everyone matters.Contact us today to discover how we can support your leadership and organizational development goals.

Welcome to Behind the Frontline — the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In Episode 30, we’re back in the Frontline Studio in Grand Rapids, Michigan, where Nic sits down with Nathan Leaman, President of Frontline Training Solutions, for a behind-the-scenes look at what Frontline has been up to—and where we’re headed.In this conversation, we explore the real challenges organizations bring to us, what makes our team uniquely equipped to help, and how our solutions—from leadership development to team dynamics and assessments—are driving measurable impact across North America.Subscribe to Behind the Frontline for timeless leadership strategies and solutions that help your organization grow, lead, and thrive.Learn more about Frontline Training Solutions — where we create thriving organizations where everyone matters: https://frontlineon.comContact us today to discover how we can support your leadership and organizational development goals.

Welcome to Behind the Frontline — the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In Episode 29, we’re coming to you from the Frontline Studio in Grand Rapids, Michigan, where Nic is joined by Nathan Leaman, President of Frontline, and Kaylee Cooper, Senior HR and Operational Consultant at Frontline.In this conversation, we talk the ins and outs of everyday HR roles, common mistakes made, when to seek help, and what trends we see for HR in the rest of 2025 and beyond.Subscribe to Behind the Frontline for timeless leadership strategies and solutions that help your organization grow, lead, and thrive.Learn more about Frontline Training Solutions — where we create thriving organizations where everyone matters: https://frontlineon.comContact us today to discover how we can support your leadership and organizational development goals.

Welcome to Behind the Frontline — the podcast where we have real conversations about real workplace challenges, hosted by Nic Dampier, Creative Director at Frontline Training Solutions.In Episode 28, we’re coming to you from the Frontline Studio in Grand Rapids, Michigan, where Nic is joined by Nathan Leaman, President of Frontline, and Jimmy Nelson, Director of Leadership and Organizational Development at Frontline.In this conversation, we tackle a powerful question:How do you align your organization's core values with the culture your employees experience every day?Nathan and Jimmy bring leadership expertise and practical strategies to the table — sharing how to move beyond “words on a wall” and truly embed your values into hiring, onboarding, leadership development, and everyday decision-making. You'll walk away with actionable insights you can use to strengthen trust, boost engagement, and build a culture where people and business both thrive.Subscribe to Behind the Frontline for timeless leadership strategies and solutions that help your organization grow, lead, and thrive.Learn more about Frontline Training Solutions — where we create thriving organizations where everyone matters: https://frontlineon.comContact us today to discover how we can support your leadership and organizational development goals.#LeadershipDevelopment #OrganizationalCulture #CoreValues #WorkplaceCulture #BehindTheFrontline #FrontlineTrainingSolutions #LeadershipPodcast

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are live from the 2025 International Leadership Conference for Express Employment Professionals in Dallas, Texas. Nic is joined by Nathan Leaman, President at Frontline, and Matt Tibbetts, the Franchisee for the Express Employment Professionals Waxahachie, Texas office. We had a live conversation around the book 'The Ideal Team Player' by Patrick Lencioni, where Matt shared how he used the lessons learned in this book to strengthen his team culture.To learn more about The Ideal Team Player: https://www.tablegroup.com/product/ideal-team-playerTo learn more about the other book shared, The Energy Bus: https://www.theenergybus.comAt Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.Contact us today to learn about what solutions we have available to navigate difficult conversations and increase workplace productivity!Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Lorraine Medici, Director of Training & Development at Frontline Training Solutions, and Ryan Williams, Leadership & Team Development Manager. We had a followup conversation to a recent webinar on Avoiding Communication Pitfalls, where we took a deeper dive into understanding these pitfalls and some solutions centered around communication theory.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.Contact us today to learn about what solutions we have available to navigate difficult conversations and increase workplace productivity!Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Nathan Leaman, President at Frontline Training Solutions, and Jessica Collette, Chief Financial and Operating Officer at AMDG Architects, and we have a conversation around the what, who, why, and how of stay interviews and their impact on retention.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.Contact us today to learn about what solutions we have available to navigate difficult conversations and increase workplace productivity!Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Nathan Leaman, President at Frontline Training Solutions, and Dr. Jimmy Nelson, Director of Leadership & Organizational Development at Frontline. In this episode, we take a deeper dive into the idea of switching your mindset from holding people accountable to taking personal accountability, and how building a culture of feedback will help with this shift.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.Contact us today to learn about what solutions we have available to navigate difficult conversations and increase workplace productivity!Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Lorraine Medici, Director of Training and Development at Frontline Training Solutions, and Ben Woodrum, Vice President | General Manager for Cascade Die Casting Group, Inc. We have a conversation with Ben on the values of a strong organizational culture within your company and some best practices for implementing a culture where employees feel their leaders truly care with trust being a gift that is given, not something that needs to be earned.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.Contact us today to learn about what solutions we have available to navigate difficult conversations and increase workplace productivity!Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Lorraine Medici, Director of Training and Development at Frontline Training Solutions, and Ryan Williams, Leadership and Team Development Manager at Frontline, and we go over the definition of generational intelligence, specific biases we may hold towards generations in the workplace, and how we can overcome those biases by focusing on individual strengths. At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.Contact us today to learn about what solutions we have available to navigate difficult conversations and increase workplace productivity!Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Lorraine Medici, Director of Training and Development at Frontline Training Solutions, and we continue a conversation from a previous webinar on Navigating Difficult Conversations, with a deeper dive into tools you can use in your workplace feedback discussions. At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.Contact us today to learn about what solutions we have available to navigate difficult conversations and increase workplace productivity!Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we are joined by Kristin Ekkens, Founder & CEO of Exponential Inclusion, and we have a fascinating conversation on the importance of onboarding with the goal of fostering belonging for a new hire to reduce turnover... otherwise known as a term we coined, "BelongBoarding." Kristin's website is https://www.exi.global and her recently launched podcast Inclusion at Scale can be found at https://www.exi.global/podcasts/inclusion-at-scale.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.Contact us today to learn about what solutions we have available to increase belonging within your onboarding process!Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode, we sit down with Dan Gowdy, President & CEO at Wedgwood Christian Services, as well as Brina Tiemeyer, Director of Clinical Services at Wedgwood Christian Services, and Janis Petrini, Co-Owner/Founder for Frontline Training Solutions, Express Employment Professionals Grand Rapids, and Specialized Recruiting Group Grand Rapids. In this episode, we discuss why it is so crucial for employers to prioritize mental health and wellbeing initiatives in their workplaces, which can positively affect retention and employee burnout.  Learn more about Wedgwood Christian Services and their mission at www.wedgwood.org. Since 1960, Wedgwood Christian Services has been dedicated to boldly taking on the toughest mental health and behavioral health problems in West Michigan. They serve children, teens, families, and adults through residential care, counseling services, and community programs. Their goal is to support and help restore the physical, social, intellectual, emotional and spiritual well-being of those who rely on Wedgwood.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Watch this episode on YouTube and subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive. Learn more at https://www.frontlineon.com/podcasts. 

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode live from Express Employment International Leadership Conference 2024 in Denver, CO, we sit down with Cheryl Moreno, Senior Director of Training at Oklahoma Temporary Services, as well as Nathan Leaman and Janis Petrini from Frontline Training Solutions. In this episode, we discuss what Cheryl has been up to lately and she lays out a process to defining your organizational values.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Watch this episode on YouTube and subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive. Learn more at https://www.frontlineon.com/podcasts.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Amy Zee, Northeast Zone VP for Express Employment International, and also with Steve Lansing, East Central Zone VP for Express Employment International.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Bill Stoller, CEO & Founder of Express Employment International, and Mike Heffner, Franchisee for Express Employment Professionals in Indianapolis South, IN. At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Stephanie Miller, Director of Talent Acquisition and Retention at Express Employment International, and also with Mike Smith, Director of Business Intelligence at Express Employment International.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Terry and Cindy Schacht, Franchise Owners of Express Employment Professionals in Meqown and Jackson, WI.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Phil Powell, Managing Partner at Express Employment Professionals in Indianapolis South / Columbus IN, and also Christina Nolfo Barile, Franchisee for Express Employment Professionals in Parsippany, NJ.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Janis Petrini, Co-Owner / Founder of Frontline Training Solutions, Express Employment Professionals in Grand Rapids, MI, and Specialized Recruiting Group in Grand Rapids, MI, and Susan Anderson, Director of Strategic Sales at Express Employment International.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Janis Petrini, Co-Owner / Founder of Frontline Training Solutions, Express Employment Professionals in Grand Rapids, MI, and Specialized Recruiting Group in Grand Rapids, MI.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Aaron Mercer, VP of Business Development & Marketing at Express Employment Professionals in Thousand Oaks, CA, and also Ryan Smith, Franchise Owner of Express Employment Professionals in St. Joseph, MI.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Derek Ilich, Express Employment Professionals Franchise Owner in Ann Arbor, MI, and Heather Merrick, Managing Director of Specialized Recruiting Group in Grand Rapids, MI.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Patty O'Connor, Service Line Director - Skilled Trades, and Cheri Milford, Service Line Director - Office Services, at Express Employment International.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this special episode series, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Sam Myers, Manager of Office Support from the local Express Employment Professionals offices in Franklin and Murfreesboro, TN.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges.  In this special episode, we went to Denver, CO, to the International Leadership Conference for Express Employment Professionals and spoke with several key leaders in the staffing industry around the nation to gain their insights into local workforce and workplace challenges, successful solutions they have seen for those challenges, and how companies can become and stay Employers of Choice. This episode we spoke with Adam and Jessica Klug, from the local Express Employment Professionals and Specialized Recruiting Group offices in Westland and Farmington Hills, Michigan.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges.  In this episode, we sit down with John Keuning, Director of Manufacturing Training at Frontline, and we answer the question, "What leadership skills do manufacturing supervisors need?"In this episode, we dive into the hard and soft skills manufacturing supervisors need to succeed, the benefits of leadership alignment within organizations, and we touch on various training programs for manufacturing supervisors through Frontline Training Solutions. At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Watch this episode on YouTube and subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive. Learn more at https://www.frontlineon.com/podcasts.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges.  In this episode we answer the question, "What is emotional intelligence?"Emotional intelligence, in simple terms, is “What I think and do about the way I feel”. It’s about recognizing your feelings, understanding your thoughts, and assessing your potential reactions in different situations.According to a recent study, emotional intelligence accounts for 58% of job success. It’s also projected to be among the top ten skills to have in the evolving job market.  Employees with strong emotional intelligence are believed to be better equipped for success, as they possess the capacity to address various workplace challenges that interfere with productivity or collaboration.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace.To learn more about the solutions we have available for your company, visit us at  https://www.frontlineon.com.Watch this episode on YouTube and subscribe to @BehindtheFrontline to gain valuable solutions to help you and your company both grow and thrive. Learn more at https://www.frontlineon.com/podcasts.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we answer the question, "Assessments... What do I need to know?"In this episode we are joined by Kristen Ekkens, Founder & CEO of Exponential Inclusion who brings a very informative perspective on assessments in the workplace. Her website is https://www.exi.global/ and her recently launched podcast Inclusion at Scale can be found at https://www.exi.global/podcasts/inclusion-at-scale.At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace. To learn more about the solutions we have available for your company, or what assessments we can facilitate for you and your team, visit us at www.frontlineon.com.Subscribe to @BehindtheFrontline here and on YouTube to watch the video version of this podcast to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges. In this episode we answer the question, "What is the difference between mentorship and coaching?"At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace. To learn more about the solutions we have available for your company, visit us at www.frontlineon.com.Subscribe to @BehindtheFrontline here and on YouTube to watch the video version of this podcast to gain valuable solutions to help you and your company both grow and thrive.

Join us Behind the Frontline, a podcast hosted by Frontline Training Solutions' Creative Director, Nic Dampier, and Managing Director, Nathan Leaman, where we facilitate in-depth discussions around timeless solutions for everyday workplace and workforce challenges.  In this episode we answer the question, "I am a new leader, what do I do first?"At Frontline Training Solutions, an Express Employment Professionals company, we create thriving organizations where everyone matters through training, consulting, coaching and real solutions to everyday challenges in the workplace. To learn more about the solutions we have available for your company, visit us at www.frontlineon.com.Subscribe to @BehindtheFrontline here and on YouTube to watch the video version of this podcast to gain valuable solutions to help you and your company both grow and thrive.