Beyond CX

In this episode, Caroline challenges the conventional wisdom that having more data automatically results in better outcomes. The discussion highlights the need for organizations to shift their focus from simply accumulating data to strategically using it to tackle specific challenges through cross-department collaboration. Caroline Carruthers is an award-winning data expert, author, and one of the first women to be Chief Data Officer in the UK. She has played a pivotal role in guiding numerous organisations towards becoming data-enabled enterprises. Visit out website: www.boxfusion.com

Caroline returns to Beyond CX Podcast to continue her discussion with Andy Stevens to discuss the impact of Generative AI on public perception. They dive into AI with purpose, its potential for enhancing accessibility, the importance of quick wins, and the fascinating ‘boiling frog’ analogy to tackle long-standing organisational issues for improvement. Caroline Carruthers is an award-winning data expert, author, and one of the first women to have held the role of Chief Data Officer in the UK. She has played a pivotal role in guiding numerous clients towards becoming data-enabled enterprises. To learn more about us visit: www.boxfusion.com

In this episode of Beyond CX, Andy Stevens talks to Data Evangelist Caroline Carruthers about ethical concerns surrounding Gen-AI. They discuss how organisations can address these concerns by establishing clear lines of accountability and fairness in their data governance framework and practices. Caroline Carruthers is an award-winning data expert, author, and one of the first women to hold the role of Chief Data Officer in the UK. She has played a pivotal role in guiding numerous organisations towards becoming data-enabled enterprises. To learn more, visit: www.boxfusion.com

In the first episode of Beyond CX, our host Andy Stevens interviews Jake Patterson to explore conversational service technologies like chatbots, Generative AI, and knowledge bases, and their usage in Enterprise. They delve into the hype surrounding gen-AI, innovative possibilities and the factors to consider when designing service experiences for internal and external users. Jake Patterson is a Principal Consultant and Conversational AI Lead at Boxfusion. To learn more about Boxfusion, visit: www.boxfusion.com